General

All orders placed with Ice Pops UK Ltd are subject to the following conditions of sale.

The names trademarks, images, logos, service marks shown on our website and within any literature may not be used by any party other than Ice Pops Ltd unless authorised.

Ice Pops UK Ltd is a trading name for Family Fruit Tree.

Ice Pops UK Ltd reserves the right to alter prices at any time, discontinue lines or branding without prior notice.

All prices stated on the terms and conditions, Ice Pops UK Ltd website and within Ice Pops UK literature are in Pounds Sterling.

Payment of goods must be made in full before dispatch. Goods remain the property of Ice Pops UK Ltd until payment has been made in full.

We do not supply any goods on a trial basis.

We have the right to change specifications to our products and services without notice.

Order cancellation

In the event of a customer cancelling an order prior to dispatch, Ice Pops UK Ltd will issue a refund within 14 days.

Returns

Perishable goods are non refundable and cannot be returned once dispatched.

Delivery

Once collected by the courier, the title and risk of any purchase is passed over to the customer.

Our aim is do deliver parcels to the majority of mainland UK within 3 working days, Monday to Friday. Orders placed by 3pm will be dispatched on the same day. Orders placed after this time and out of normal business hours will be dispatched the next working day. Express Saturday delivery and timed deliveries are available at an extra cost and the customer must notify Ice Pops UK Ltd prior to ordering. We make every effort to deliver the orders within the time scale, although the time and date of delivery are not guaranteed. The customer shall have no right to damages nor to cancel the order for failure or for any cause to not meet any delivery time stated. However, if the shipment has been late leaving us, the customer will be notified with the reason why and the expected delivery time.

Deliveries are made through a courier, Monday to Friday between the hours of 8.30am-6pm. It will be the customer's responsibility to inform Ice Pops UK Ltd of failed deliveries of goods if they have not arrived at the expected delivery date.

If an order is dispatched on a pallet, it is classed as a kerbside delivery and will be delivered as close to the entrance of the delivery address as reasonably possible. Couriers are not obliged to enter and carry goods within the premises. Therefore, it is the responsibility of the customer to ensure that when taking delivery, someone is available to move goods from the delivery point. Deliveries on pallets for heavy items will be unloaded on a tail lift and will be considered completed when the pallet is off the tail lift. It is the customer's responsibility to inform us of any special delivery instructions at the point of order.

The customer must inspect the consignment and notify Ice Pops UK Ltd of any shortages or damage within 24 hours of delivery. Do not sign for a consignment unless it has been thoroughly checked whilst the courier is onsite. If this is not possible indicate unchecked at point of delivery. Ice Pops UK Ltd cannot support any potential claim if this information is not received within 24 hours. Ice Pops UK Ltd organises courier deliveries on behalf of the customer.

If the customer decides to accept a delivery of a consignment in damaged condition, they must accept the courier's signed delivery documentation and a claim cannot be made.

In no circumstances shall Ice Pops UK Ltd be liable to compensate the customer by way of damages or otherwise for non-delivery or late delivery of the goods or any loss, consequential or otherwise, arising from late delivery or non delivery.

In the event where the customer requests the courier to leave a delivery in a 'safe place' the customer takes full responsibility for its safety. Ice Pops UK Ltd nor the courier is responsible for any missing consignments.

If delivery has been attempted, but nobody is available to accept and sign for it, the consignment will be stored by the courier for no more than 3 working days. The customer must contact the courier to arrange a re-delivery. If this has not been done within the specified time period, the courier reserves the right to return the goods to Ice Pops UK Ltd.

Returned goods to Ice Pops UK Ltd will be held for 14 days. If the customer does not contact us within this time period, the consignment will be disposed of and no refund will be issued.

If the customer requests Ice Pops UK Ltd to re-deliver the goods, an additional delivery charge will be required before the goods are released again.

Contact information

Email- [email protected]

Tel- 07928761995

Office hours

Monday-Friday 9am-5pm.